Orders over $250 ship for free. Orders between $0-$100 ship for flat rate of $15.50. Orders between $100-$250 ship for a flat rate of $25.50.
Products generally ship to you in 2-4 business days, this can vary due to stock levels within our Canadian warehouses. If a product is out of stock in our Canadian warehouses, then they will be sent from our US warehouses. This will increase shipping times to 7-14 business days, no hidden fees or duty will be charged on these orders.
If you order a product that was previously stocked, but is currently on backorder then you will be contacted by a member of our sales team to let you know. With which you can decide to await the order or cancel it. Backorder shipment times are generally 14-21 business days. However, this can vary with certain products.
We ship using a number of carriers, including; Canada Post, Fed-Ex, Loomis Express, as well as smaller local shipping companies in areas that are more remote.
Due to overweight/size items there are shipping exceptions. These items may not qualify for free shipping as they ship by LTL (Less than Truckload, truck freight), this can vary on location. These items include and are not limited to:
- Wheels and Tires
- Pack Rats
- Truck Caps
- Transfer Tanks
- Box Liners
- Meyer Plows
A freight allowance of 5 % (before tax) off invoice will be issued on any items to be shipped by LTL carriers. However, generally this will not apply.
Alternatively, if we have our own truck distribution method in your area, the prepaid freight parameters shall apply.
Lost or Damaged Goods:
Careful inspection of each product upon receipt is strongly recommended. Damaged products must be noted and claimed directly to the carrier at time of receipt. We are not responsible for 3rd party freight damage.
Careful inspection of each part is recommended. If you find any missing parts please communicate with the customer service departments within 24hrs of receiving stock. We may send the replacement parts from a distribution centre or directly from the vendor in lieu of a new item.