Shipping Policy
Canada-wide shipping
Many orders qualify for free standard shipping within Canada. Remote destinations and oversized or heavy items may require additional freight. If additional freight is required, we will contact you with the shipping cost before proceeding. Shipping and freight charges are non-refundable.
Shipping times
In-stock products commonly leave a Canadian distribution point within 1–4 business days. Special-order, backordered or supplier-transfer products can take longer. If we become aware of a material delay, we will contact you with the available options.
Remote and rural destinations
Courier remote-area surcharges can apply in some postal codes. If you live in a remote area, or have questions about freight for an item you believe may be oversized, email us before ordering with the product name or part number and your postal code. We can provide an estimate of any additional shipping cost.
Oversized and heavy products
Items that may require truck freight include, but are not limited to:
- Bumpers and grille guards
- Wheels and tires
- Pack Rats and drawer systems
- Truck caps
- Transfer tanks
- Tool boxes and box liners
- Snowplows and related equipment
Carriers, tracking and split shipments
We use national and regional carriers depending on the product and destination. Tracking is provided when available. Products may ship from different Canadian warehouses or directly from a manufacturer, so one order may arrive in multiple shipments with separate tracking numbers.
Freight delivery and damage
Freight deliveries may require a valid phone number so the carrier can arrange delivery. Someone must be available to inspect and sign for the shipment. Check the packaging and product before signing, note visible damage on the delivery paperwork, take clear photographs, and contact us immediately with your order number.
Missing parts
Inspect the contents promptly. Report missing parts within 24 hours of delivery by emailing sales@lionsdenoffroad.ca with your order number, product part number and photographs of everything received. Replacement parts may be shipped from a distribution centre or directly from the manufacturer.
Shipping protection
If an optional shipping-protection service is offered for your order, the price and terms shown at checkout apply. Shipping-protection availability and coverage depend on the service presented during checkout.
Need help?
Email sales@lionsdenoffroad.ca or call (519) 615-4964 before ordering if you have questions about freight, remote delivery or product size.