Skip to main content
Cart 0
NEW SITE Smarter way to shop Our redesigned website now lets you select your Year, Make & Model and shop parts matched to your truck.
Try the Vehicle Finder
Free Canada-wide shipping Fitment help available

Refund policy

Last updated: September 10, 2026

We want returns to be clear and fair. Before sending anything back, email sales@lionsdenoffroad.ca with your order number, product details and the reason for the return. We will confirm eligibility and provide return instructions. Returns sent without approval may be refused.

Return eligibility

Unless the product page, manufacturer or the exceptions below state otherwise, regular-stock products that are current and not discontinued may be returned for up to 365 days after delivery. A 15% restocking fee applies to regular-stock returns requested more than 6 months after delivery.

All returned products must be unused, uninstalled, complete and in new, saleable condition, with the original packaging, parts, hardware and documentation. Packaging damage may result in a re-boxing fee. Proof of purchase is required. Approval to return a product does not guarantee a refund; every return is inspected after it is received.

Submitting a return request does not automatically confirm eligibility or the final refund amount. Every request is reviewed against this policy, including final-sale restrictions and any applicable restocking, re-boxing, shipping or freight charges.

Special-order and non-returnable products

  • Special-order products may be returned within 60 days of the purchase order date with a 25% restocking fee.
  • Special-order products returned from 61 to 90 days after the purchase order date are subject to a 50% restocking fee.
  • Special-order products outstanding more than 90 days are non-returnable.
  • Custom-built products and 12-volt electrical products are final sale and non-returnable.
  • Fibreglass truck caps may be considered case by case with a 50% restocking fee. Some fibreglass products are non-returnable.
  • Products marked Final Sale, installed or used products, and products that are damaged, altered or missing parts for reasons not caused by us are non-returnable.

Manufacturer-specific restrictions may also apply. If a product has a different return condition, it will be identified on the product page or communicated before the order proceeds.

Backorders and cancellations

The full order amount is charged when a backordered item is purchased. A backordered item may be cancelled only before it ships from the supplier warehouse or manufacturer. Once it has shipped, the applicable return rules above apply. Estimated availability dates may change and are not guaranteed.

Shipping and freight

Original shipping, return shipping and freight charges are non-refundable. Customers are responsible for return shipping unless we sent the wrong product or the return is due to our error. Use a trackable, insured shipping service; Lions Den Off-Road is not responsible for returns lost or damaged in transit.

Damaged shipments and missing parts

Inspect every shipment promptly. Note visible freight damage with the carrier at delivery and contact us immediately with photos of the product, packaging and shipping label. Report missing parts within 24 hours of delivery so we can work with the supplier or manufacturer on a resolution.

Refunds

After an approved return is received and inspected, we will notify you whether it is accepted. Approved refunds are issued to the original payment method, less any applicable restocking, re-boxing, shipping or freight charges. Your bank or card issuer may require additional processing time before the credit appears.

Warranty claims

Warranty claims are separate from returns and are subject to the manufacturer's warranty terms. Email sales@lionsdenoffroad.ca with your order number, product information, photos and a description of the issue before sending the product anywhere.

This policy does not limit any rights you may have under applicable consumer protection law.